Ordering, Delivery and Returns Policy

Substitution policy

All flowers are subject to availability and while all necessary steps are taken to provide you with specific flowers / colours as requested they are subject to the seasons / weather conditions / supply & demand etc and therefore flexibility and a second flower / colour option is always recommended. The best substitution will be made by the florist on your behalf in such circumstances.


Exchange & returns policy

Please note that flowers are perishable, therefore neither exchangeable or refundable.


Cancellation policy

Online orders cancelled 24 hours before delivery time are subject to a full refund, but please do ensure at least 24 hours notice. We have a separate Terms & Conditions document for our Wedding clientèle which is provided with our wedding quotes.



We deliver within Dunedin. We can also arrange a delivery in the surrounding areas. Delivery costs $10 NZD in Dunedin and $15 surrounding areas (please select “Delivery” when placing an online order). Your order can also be picked up from our shop.


Address & phone

26 Moray Place
New Zealand
Phone: 03 479 2662 (outside NZ: +643 479 2662)


Shop hours

Monday - Friday 9 - 5
Saturday 10 - 1
+ by appointment


Payment & security

We accept VISA & MASTERCARD payments through eWAY. We also accept Paypal payments for all credit cards including AMERICAN EXPRESS. The name that will appear on your statement will be ESTELLE FLOWERS.

Payments are processed in real-time by eWAY. eWAY® is externally audited by Stratsec (QSA) every year, who have verified eWAY as tier-one PCI DSS compliant. This means eWAY adhere to the highest security standards set by Visa and MasterCard.



New Zealand has a Goods & Service Tax of 15%. All prices quoted are GST inclusive. 



All prices are displayed in New Zealand dollars.



Privacy policy


What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.


What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 


To process transactions:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


To send notification emails:

The email address you provide for order processing will be used to send you information and updates pertaining to your order.


How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private credit card details will not be stored on our servers.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Your Consent

By using our site, you consent to this page's privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. 


Business Details

Estelle Flowers is a New Zealand owned and operated business.


Contacting Us

If there are any questions regarding this privacy policy or any of our terms & conditions outlined on this page you may contact us here.